Privacy Policy

Last Updated: 25th July 2024

Introduction

Welcome to Lemu, an app developed by Exelient Technologies. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you use Lemu.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information:

  • Name
  • Phone number

1.2 Transaction Information:

  • Loan applications and transactions
  • Savings and payment details

1.3 Technical Information:

  • Device information (e.g., device type, operating system)
  • Log data (e.g., IP address, access times)
  • Usage data (e.g., features used, pages visited)

2. How We Use Your Information

We use your information for the following purposes:

2.1 Providing Services:

  • To facilitate account access and transactions
  • To process loan applications and manage loans
  • To configure and manage savings products

2.2 Improving Our Services:

  • To enhance app functionality and user experience
  • To analyze usage patterns and trends

2.3 Communication:

  • To send you important updates and notifications
  • To respond to your inquiries and provide support

2.4 Compliance and Security:

  • To comply with legal and regulatory requirements
  • To protect against fraud and ensure security

3. Sharing Your Information

We do not share your personal information with third parties except in the following cases:

3.1 Service Providers:

  • We may share information with third-party service providers who assist us in providing our services, subject to confidentiality agreements.

3.2 Legal Requirements:

  • We may disclose information to comply with legal obligations, respond to legal requests, or protect our rights.

4. Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please note that no security system is completely secure.

5. Your Rights

You have the right to:

5.1 Access and Update:

  • Access and update your personal information through the app.

5.2 Delete:

  • Request the deletion of your personal information, subject to legal and contractual obligations.

5.3 Object:

  • Object to the processing of your personal information under certain circumstances.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the app and updating the “Last Updated” date.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Exelient Technologies

Email: lemu@exelient.co.ke Address: Diamond Plaza 2, 11th Floor, Unit 8

Conclusion

By using Lemu, you agree to the terms of this Privacy Policy. Thank you for trusting us with your personal information.